Man and Van Stratford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Stratford provides removal and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual or business booking or receiving services from Man and Van Stratford.

We, us, our means Man and Van Stratford as the provider of removal and related services.

Services means removal, man and van, loading and unloading, packing, transport, and any other related services we agree to provide.

Goods means all items, furniture, boxes, and belongings that are the subject of the Services.

Job means each individual booking or service order made by the Customer and accepted by us.

2. Scope of Services

We provide man and van removal services, including local and regional moves, transport of household and office items, and related loading and unloading. The exact scope of Services will be as agreed at the time of booking, based on the information you provide about the size of the move, access conditions, and any special requirements.

We reserve the right to refuse to carry any Goods that are illegal, dangerous, hazardous, perishable, or otherwise unsuitable for transport, including but not limited to explosives, flammable substances, gas cylinders, firearms, live animals, and Goods that may cause damage or contamination.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, number and type of items, approximate volume or load size, and any special handling requirements.

3.2 A booking is only confirmed once we have accepted your request and you have received confirmation of the Job details, including the date, time window, and price or pricing basis. Indications of availability or informal estimates do not constitute a confirmed booking.

3.3 You are responsible for ensuring that all information supplied at the time of booking is complete and correct. If the information provided is inaccurate or incomplete, we may adjust the price, change the vehicle or staffing required, or decline to carry out the Job.

3.4 If you require changes to the booking, including changes to the date, time, addresses, or volume of Goods, you must notify us as soon as reasonably possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

4. Pricing and Quotations

4.1 Prices may be provided on an hourly rate basis, a fixed price basis, or a minimum charge, as confirmed at the time of booking.

4.2 Quotations are based on the information you provide, normal access conditions, and suitable parking being available for the vehicle at both collection and delivery points.

4.3 We reserve the right to apply additional charges if any of the following apply on the day of the Job.

a. Waiting time caused by delays outside our control, including keys not ready, property access not available, or documents not completed.

b. Additional Goods, extra journeys, or significantly greater volume than originally declared.

c. Restricted access requiring longer carrying distances, use of stairs where lifts are unavailable or unsuitable, or dismantling and reassembly not previously agreed.

d. Parking fees, congestion charges, tolls, and any penalties or fines directly resulting from your instructions or lack of suitable parking arrangements.

4.4 All prices are exclusive of any applicable taxes unless expressly stated otherwise. If taxes are applicable and change before the Job date, we reserve the right to adjust the price accordingly.

5. Payments

5.1 We may require full or partial payment in advance to secure your booking. Any deposit requirements will be confirmed at the time of booking.

5.2 Where payment is taken on completion, you must pay immediately upon completion of the Job, using an approved payment method as agreed in advance.

5.3 Time-based Jobs will be charged from the scheduled start time or the actual arrival time of our team, whichever is later, until the completion of the work or the end of the minimum booking period, whichever is longer.

5.4 If payment is not made when due, we reserve the right to charge reasonable administration costs and interest on overdue sums, and to withhold or reschedule further services until full payment is received.

5.5 For business Customers, we may issue invoices in accordance with agreed terms. Invoices are payable within the period specified on the invoice. Failure to pay on time may result in suspension of further services and additional charges.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us directly. Your right to cancel is subject to any notice period and cancellation charges set out in this section.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion, subject to any non-refundable costs incurred by us.

6.3 If you cancel within 48 hours of the scheduled start time, we may retain part or all of any deposit paid, or charge a cancellation fee reflecting the time slot reserved, staffing allocated, and any lost opportunity to re-book the slot.

6.4 If you cancel on the day of the Job or fail to be present or contactable at the agreed time and location, we reserve the right to charge up to the full quoted price to cover costs and lost time.

6.5 If we need to cancel or reschedule a Job due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, accidents, or operational issues, we will notify you as soon as possible and offer an alternative time or date. Our liability in such cases will be limited to any sums you have already paid for the affected Job.

7. Your Responsibilities

7.1 You are responsible for.

a. Ensuring that you are present or represented at collection and delivery addresses throughout the Job.

b. Providing clear instructions, including which items are to be moved and which items are to remain at the property.

c. Packing and securing your Goods adequately unless you have booked a packing service with us.

d. Ensuring that all Goods are ready for loading at the agreed start time.

e. Arranging and paying for any necessary parking permits, access permissions, lift bookings, and similar arrangements.

7.2 Fragile or valuable Goods, such as glass, artwork, antiques, electronics, and musical instruments, must be appropriately packed and clearly labelled. If you do not tell us about items of special value or fragility, we may not be able to apply any enhanced handling or additional protection during the move.

7.3 You must remove from the Goods any personal documents, bank cards, cash, jewellery, and other high-value items before the Job begins. We do not accept responsibility for loss of such items if they are packed or transported without our knowledge.

8. Our Responsibilities

8.1 We will provide the Services with reasonable care and skill, using suitably trained personnel and appropriate vehicles for the Job.

8.2 We will take reasonable steps to protect your Goods and property during loading, transport, and unloading, subject to the limitations and exclusions set out in these Terms and Conditions.

8.3 Where possible, we will follow your reasonable instructions in relation to the handling of particular items, access routes, and order of loading and unloading, provided that such instructions are safe and lawful.

9. Liability for Loss or Damage

9.1 Our liability for loss of or damage to Goods is limited and will not exceed a reasonable replacement or repair cost, up to a maximum amount per Job as notified to you or as required by applicable law.

9.2 We will not be liable for.

a. Loss or damage arising from your failure to pack Goods properly, unless we have undertaken the packing.

b. Damage to items that were already defective, unstable, or in poor condition.

c. Minor cosmetic damage such as small scratches or scuffs that are consistent with normal handling and transport.

d. Loss or damage to Goods packed by you in containers we cannot inspect.

e. Loss of data or software.

f. Indirect or consequential loss, including loss of profits, income, business, or opportunity.

9.3 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, severe weather, road closures, accidents caused by third parties, or delays due to traffic or transport disruptions.

9.4 You must inspect the Goods and property as soon as reasonably possible after completion of the Job. Any apparent loss or damage must be notified to us in writing within a reasonable time frame, together with evidence such as photographs and a description of the items affected.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law.

10. Waste and Disposal Regulations

10.1 We are not a general waste carrier and do not provide a rubbish collection service unless expressly agreed in advance as part of the Job.

10.2 Any removal of waste, unwanted items, or materials for disposal must comply with applicable waste and environmental regulations. We reserve the right to refuse to remove items that cannot be lawfully transported or disposed of.

10.3 You are responsible for declaring in advance any items that require special disposal, such as electrical appliances, mattresses, building materials, or hazardous substances. Additional charges may apply for collection, handling, and lawful disposal of such items.

10.4 We will not be responsible for any fines, penalties, or costs arising from your failure to comply with waste or recycling requirements, including placing prohibited items in loads declared as general household or office Goods.

11. Access, Parking, and Property Damage

11.1 You must ensure that we have suitable access to the collection and delivery addresses, including adequate parking space for the vehicle as close as reasonably possible to the entrance.

11.2 If suitable parking is not available or is restricted, this may cause delays and additional carrying distances. Additional charges may apply for extra time and labour.

11.3 While we take reasonable care to avoid damage to property and surroundings, we are not liable for damage to driveways, lawns, or other surfaces resulting from normal vehicle use or the movement of Goods, where you have requested or agreed to such access.

11.4 You should take reasonable precautions to protect flooring, walls, and fixtures if you have specific concerns. If you ask us to move large or heavy items through tight spaces or over delicate surfaces, you accept the risk of minor damage that may reasonably occur.

12. Delays and Waiting Time

12.1 Although we aim to arrive at the agreed time, arrival and completion times are estimates and may be affected by traffic, road conditions, and other factors beyond our control.

12.2 If delays occur due to circumstances within your control, such as keys not being available, properties not being ready, or documentation not completed, we may charge waiting time at our standard hourly rate, subject to any minimum charge.

12.3 If delays make it impossible to complete the Job on the scheduled day, we will discuss alternative arrangements with you. Additional charges may apply for rescheduling or extended hours.

13. Insurance

13.1 We maintain appropriate insurance cover in respect of our legal liabilities. This may not cover all possible losses or the full value of all Goods.

13.2 You are strongly advised to arrange your own insurance for the Goods during the move, particularly for items of high value, special fragility, or sentimental importance.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.

14.2 We will investigate complaints in good faith and seek to resolve them promptly. You may be asked to provide evidence such as photographs, receipts, or witness statements to support your claim.

14.3 If a dispute cannot be resolved directly between us and you, either party may consider using mediation or other alternative dispute resolution methods, if appropriate, before resorting to legal proceedings.

15. Privacy and Data Protection

15.1 We will collect and use your personal information only for the purposes of managing your booking, delivering the Services, handling payments, and communicating with you about your Job and related matters.

15.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except as necessary to provide the Services, comply with legal obligations, or with your consent.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated Terms and Conditions are published or notified to you.

16.2 For existing confirmed Jobs, the version of the Terms and Conditions in force at the time of booking will apply, unless we agree otherwise with you in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or removed if modification is not possible.

18.2 Any such modification or removal will not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or Job confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.

19.2 No variation of these Terms and Conditions will be effective unless agreed in writing by us.



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Fast and Reliable Man and Van Stratford Made for You!

You may be moving within E15 or perhaps there is another reason why you may choose to hire our man with a van moving solutions. Our team can provide you with the finest service out there when it comes to reasonably priced and highly convenient man and van Stratford! Just give us a call anytime you like to discuss your needs with us to ensure that you get the offers that suit your needs and situation. Call now to request a free consultation with one of our experts!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Stratford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Rick Roberts Way
Postal code: E15 2FP
City: London
Country: United Kingdom

Latitude: 51.5351610 Longitude: -0.0051270
E-mail:
[email protected]

Web:
Description: So many people have called us to hire our outstanding man and van relocation services across Stratford, E15 and they all loved the results.
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