Terms and Conditions for Man And Van Stratford
These Terms and Conditions set out the basis on which Man And Van Stratford provides domestic and commercial transport, loading, unloading, and related removal services. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. They are designed to create a clear understanding of the service, responsibilities, and limits that apply to every Stratford man and van job, whether it involves a single item, a small move, or a larger collection and delivery task.
In these terms, references to “we”, “us”, or “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation placing the booking. These conditions apply to all work carried out by our man with a van in Stratford, unless we agree in writing to different terms before the job starts. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.
We aim to provide a professional and dependable man and van service with transparent expectations around timing, price, access, and responsibility. Customers are asked to read these terms carefully before confirming a booking. If you do not agree with any part of them, you should not proceed with the arrangement.
The booking process begins when you provide details of the job, including collection and delivery locations, the type and volume of items, floor access, parking limitations, and any special handling needs. We may ask for photographs, measurements, or an inventory to help assess the work accurately. Quotations are based on the information supplied at the time of enquiry, so any change to the scope may affect the final price or timing of the service.
A booking is only confirmed once we have accepted the request and, where applicable, received the required deposit or written acceptance of the quotation. Confirmation may be given by email, text message, or another written method. Until a booking is confirmed, no date or time slot is guaranteed. We reserve the right to decline a booking if the job is unsafe, impractical, unlawful, or outside the capacity of our Stratford van service.
It is your responsibility to ensure that all details provided are correct and complete. This includes access arrangements, estimated item count, parking permissions, building restrictions, and any items that need dismantling or reassembly. Man and van Stratford services depend on accurate information, and we cannot be held responsible for delays or additional costs caused by incomplete or misleading details.
If we arrive and cannot carry out the service because access is unsuitable, parking is unavailable, the items are materially different from the description given, or the customer is not present when required, waiting time charges, abortive journey fees, or rebooking fees may apply. Where a customer wishes to add extra items or alter the agreed service on the day, we may accept or refuse the change at our discretion and may revise the price accordingly.
All prices are quoted in pounds sterling unless stated otherwise. Prices may be fixed, hourly, or based on a combination of time, vehicle use, labour, and distance. Unless specified, quotations may exclude congestion charges, parking fees, tolls, specialist equipment hire, and disposal costs. If unexpected conditions arise, such as excessive carrying distances, additional flights of stairs, or unreported heavy items, we may adjust the cost to reflect the additional work undertaken by our Man And Van Stratford team.
Payment terms will be confirmed at the time of booking. We may require part payment in advance, particularly for large jobs, short-notice bookings, or waste-related work. The balance must usually be paid on completion unless another arrangement has been agreed. We accept the payment methods stated in the booking confirmation, and we may refuse cashless or card payments if technical issues or fraud concerns arise. All invoices are due promptly and, where applicable, late payments may incur reasonable recovery charges.
Customers must ensure that they have the legal right to pay for the service and that any card or account used is valid and authorised. If a payment is reversed, declined, or disputed without good reason, we reserve the right to suspend future services, recover administrative costs, and pursue outstanding sums. Any promotional price or discount will only apply if all stated conditions are met and the booking remains within the agreed scope.
Cancellations must be made as early as possible. If you cancel more than 48 hours before the scheduled arrival time, we may not charge a cancellation fee, unless special arrangements, subcontracted work, or non-refundable costs have already been incurred. If you cancel within 48 hours of the appointment, a reasonable fee may apply to cover reserved time and administration. If cancellation occurs on the day of the booking or after the team has been dispatched, the full or partial charge may still be payable.
Where a customer requests to reschedule, we will try to accommodate the new date, subject to availability. Any deposit already paid may be transferred at our discretion. However, repeated changes, failure to provide access, or refusal to proceed when our team is ready to work may be treated as a cancellation. For large or urgent jobs, stricter cancellation rules may apply and will be made clear at the time of booking. The customer is responsible for reading those terms before confirming the work.
Our liability is limited to the reasonable care and skill we exercise in providing the service. We will take appropriate precautions when loading, carrying, and unloading items, but the customer remains responsible for ensuring that belongings are suitably packaged, secured, and fit for transport unless we have expressly agreed to pack them. Fragile items, electronics, glass, mirrors, artwork, and antiques should be declared in advance so that suitable handling can be arranged.
We shall not be liable for loss or damage arising from inaccurate information, inadequate packaging, inherent weakness of an item, or the customer’s failure to supervise where supervision is required. We are also not responsible for damage caused by pre-existing defects, deterioration, loose fixtures, or items that are not safe to move. If an item is particularly valuable, irreplaceable, or sentimental, you should inform us before the job so we can discuss whether additional protection, insurance, or specialist handling is necessary.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising from the service will be limited to the amount paid for the specific job in question, except where a different limit is required by law. We do not accept liability for indirect loss, loss of profit, loss of business, or consequential damage.
We may carry goods on behalf of customers only where doing so is lawful and practical. You must not ask us to transport prohibited, dangerous, stolen, counterfeit, or unlawfully held items. This includes, without limitation, hazardous chemicals, gas cylinders, firearms, explosives, controlled drugs, and any item whose transport requires a licence or special permission that has not been obtained. If we suspect that an item is prohibited or unsafe, we may refuse to load or transport it.
If we are asked to dispose of goods, waste, or unwanted items, the customer must ensure that the materials are lawful to remove and that any necessary consents have been obtained. We operate in accordance with applicable UK waste legislation, including the requirement to transfer waste only to authorised persons or facilities where required. Customers must not present us with waste that contains hazardous substances, contaminated materials, or items requiring specialist disposal unless this has been agreed in advance.
Where waste collection is provided, it is the customer’s duty to describe the waste truthfully and to segregate items if requested. We may refuse mixed or undisclosed waste, especially where it could create environmental or compliance risks. The customer accepts responsibility for any penalty, fine, or enforcement action arising from inaccurate description, illegal presentation, or unlawful disposal instructions provided to us. We may request a waste transfer note or other information where needed to comply with legal obligations and record-keeping requirements.
Customers must ensure that all items are ready for collection at the agreed time unless loading assistance has been specifically included. Delays caused by the customer may result in waiting charges. We are entitled to take reasonable steps to protect our staff, vehicle, and property during the job, including refusing to move unsafe items, using protective equipment, or stopping work where there is a risk of injury or damage. Our crew may also refuse to work in unsafe weather, poor access conditions, or any environment that could reasonably endanger people or property.
Any property damage caused by our team should be reported as soon as reasonably possible and, where appropriate, before the team leaves the location. The customer should provide sufficient information to allow us to investigate the issue. We may ask for photographs, item details, or evidence of value. Failure to notify us promptly may affect our ability to assess the matter fairly. We are not responsible for pre-existing scratches, marks, or weakness in walls, floors, lifts, doors, or pathways that are already vulnerable to normal handling.
Where access requires parking permissions, permits, building approvals, lift reservations, or similar arrangements, the customer is responsible for obtaining them unless we have expressly agreed otherwise. Any charges imposed by third parties due to parking, access restrictions, or waiting beyond a reasonable period may be added to the invoice. If the job cannot proceed because of missing permissions, the booking may still be chargeable in full or in part, depending on the circumstances.
We may subcontract all or part of the service where necessary, provided the overall standard of service remains reasonable. In such cases, the subcontractor will act under terms consistent with these conditions. However, unless agreed otherwise in writing, our responsibility remains limited to the extent stated in these terms. Nothing in this document creates a partnership, joint venture, or employment relationship between us and the customer.
We reserve the right to suspend, cancel, or refuse any booking where we reasonably believe that the request involves unlawful conduct, a serious safety risk, non-payment risk, abuse, or circumstances beyond our control. Examples may include extreme weather, road closures, vehicle breakdown, staff illness, or any event that prevents us from carrying out the service safely or on time. If such an event occurs, we will try to rearrange the job or refund amounts paid for work not performed, where appropriate.
The customer agrees not to interfere with the crew’s work, to provide a respectful environment, and to ensure that children, pets, and bystanders are kept clear of moving equipment and goods. If behaviour on site makes the job unsafe or unreasonable, we may stop work immediately. Any resulting cancellation, delay, or additional cost may be charged to the customer. We also reserve the right to report unlawful, threatening, or abusive conduct to the relevant authorities.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Customers who are consumers retain any rights that cannot lawfully be excluded under applicable consumer protection legislation.
If any clause in these terms is found to be invalid or unenforceable, the remaining clauses shall continue in effect. A failure or delay by us in exercising any right under these terms does not waive that right. No variation will be valid unless agreed in writing by both parties. These terms represent the entire agreement between the customer and Man And Van Stratford in relation to the relevant booking, subject to any written quotation or special condition accepted before the job begins.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They also confirm that they are authorised to arrange the work and to agree to payment for it. Our aim is to provide a fair, lawful, and efficient Stratford man and van service that balances convenience with clear rules for both parties.